Shipping Policy
🚚 Shipping & Delivery
At NEO 90, we are committed to delivering your order safely and as quickly as possible. We currently offer standard shipping within our supported delivery areas in Egypt.
📦 Standard Shipping
- 💰 Shipping Fee: 90 EGP
- ⏱️ Estimated Delivery Time: 3–5 business days
Delivery times are estimated and may vary depending on the delivery location, order volume, weekends, public holidays, or circumstances beyond our control.
🎁 Free Shipping
We offer free standard shipping on orders of 1,500 EGP or more.
🛍️ Order Processing
Orders are processed after the order is successfully placed and confirmed.
Please make sure that your name, phone number, and delivery address are correct when placing your order to avoid delays.
📞 Delivery
Our delivery partner may contact you by phone to arrange the delivery of your order.
If the delivery cannot be completed because the customer is unavailable or the provided contact or address information is incorrect, additional delivery arrangements may be required.
🔍 Tracking
When tracking information is available, it may be provided to you through the contact information associated with your order.
⚠️ Delays
While we do our best to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including public holidays, high order volumes, weather conditions, or delivery service disruptions.
💬 Need Help?
If you have any questions regarding your order or delivery, please contact us through our official contact channels.