🔄 Refund & Exchange Policy
At NEO 90, we want you to have a smooth and satisfying shopping experience. Please review our cancellation and exchange policy below before placing your order.
❌ Order Cancellation
You can request to cancel your order at any time before it has been shipped.
Once your order has been shipped, cancellation is no longer possible. In this case, the order will be subject to our exchange policy.
To request a cancellation, please contact us as soon as possible through our official contact channels and provide your order number.
🔄 Exchange Policy
We offer product exchanges after delivery if you would like to exchange your purchased item.
Exchange requests must be made within [3 days] of receiving the order.
The product must be:
- 🏷️ Unworn and unused.
- 🧼 In its original condition.
- 📦 Returned with its original packaging and tags attached.
- 👕 Free from any damage, stains, or signs of use.
The exchanged item is subject to availability. If the requested size, color, or product is unavailable, we may offer an alternative option.
🚫 No Returns or Refunds After Delivery
Once the order has been received by the customer, we do not offer returns or refunds.
Customers may only request an exchange according to the conditions mentioned above.
⚠️ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your order and provide your order number along with clear photos of the item.
We will review the issue and, if confirmed, arrange an appropriate solution.
📞 Contact Us
For cancellation or exchange requests, please contact us through our official contact channels and include your order number so we can assist you quickly.